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Graduate Job with Quintiles – IT Support Engineer (Graduate/Entry Level Role)

IT Support Engineer (Graduate/Entry Level Role) – competitive £

Associate Site Support Engineer – based in Livingston, West Lothian. (Initially 6 month FTC with possibility of a permanent role)

PURPOSE

Working within a local team, this position under general supervision will provide both on-site and remote second-tier support to end users regarding IT problems, IT projects and end user education. Quintiles employ state of the art technologies from major vendors and cloud providers to deliver high end services. The successful applicant would have the opportunity to support and develop their skills on these systems and technologies.

ROLE RESPONSIBILITIES

The candidate will interact with other Global IT Support Groups to resolve problems as well as providing support for IT Projects. The candidate will simulate or recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems.

Site Support must maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications.

This individual must also follow Service Desk and IT Operations procedures related to client services. Maintain currency and high level of technical skill in field of expertise.

Escalate more complex problems to Site Support Level 2 and 3.

Responsible for meeting specified service level standards.

Some occasional UK and European travel maybe required by team members.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

·         Working knowledge of Microsoft server, networking, and workstation technologies

·         Working knowledge of industry standards in regards to system and network administration

·         Ability to solve PC related problems utilizing remote control tools

·         Excellent verbal and written communication skills

·         Willingness to improve in personal knowledge as it applies to supporting the company’s objectives

Qualifications

MINIMUM EXPERIENCE

·         Degree/HND in Computing or related field or at least two years coursework completed towards Bachelor’s Degree in Computer Science or related field

·         Experience in Information Technology with emphasis in PC software (Microsoft operating systems and applications suites, email systems, etc.) within a network environment utilizing PC/server software; or equivalent combination of education, training and experience

Why Quintiles

Quintiles (NYSE: Q) is the world’s largest provider of biopharmaceutical development and commercial outsourcing services with a network of more than 29,000 employees conducting business in approximately 100 countries. We helped develop or commercialize all of 2013’s top-100 best-selling drugs on the market.

Quintiles applies the breadth and depth of our service offerings along with extensive therapeutic, scientific and analytics expertise to help our customers navigate an increasingly complex healthcare environment as they seek to improve efficiency and effectiveness in the delivery of better healthcare outcomes.  To learn more about Quintiles, please visit www.quintiles.com

 

To apply now follow this link: https://quintiles.taleo.net/careersection/uk/jobdetail.ftl?lang=en&job=1408650 or contact Leanne.burnett@quintiles.com for further information.

 

Placement of the Week – IT Service Desk Placement

This role involves providing an excellent level of first line infrastructure support to 600+ users in our office. The service will be delivered remotely from your desk in the majority of cases, but on some occasions it may be necessary to go to a user’s desk for physical fault finding or hardware replacement activity. You will manage requests for assistance from the point of logging through to successful closure and against service level agreements. You will work both individually and also as part of a larger support team.

You will be responsible for providing 1st line desktop and infrastructure support to 600+ users in our office.
You will provide support on Windows desktops and laptops, both office network connected and also users connecting via VPN.
You will provide support on general office productivity applications such as Microsoft Office, Visio, Adobe etc.
You will assist users with their use of the office printing infrastructure.
You will help staff up the Service Desk and record users requests for assistance in the Service Desk system.

You will be proficient and knowledgeable in PC desktop operating systems and standard office productivity applications, with a good grasp of networking, communications and Internet based technologies. Excellent communications skills are a requirement of this role, both written and verbal (via the telephone and face to face). You will be able to work individually with minimum supervision but also you will be comfortable working as part of a larger team of support professionals. You will provide first class customer service and help the team achieve a rapid turnaround on all technical issues involving users and infrastructure. You will be able to prioritise competing demands on your time and you will deliver to tight deadlines. You will be keen to learn and develop new skills and will be enthusiastic in your outlook.

Please note that this is a placement opportunity open to those who have completed their 3rd year of study.

Please apply with a recent C.V. and a covering letter saying why you think you would be suitable for this position.

j-hannah@dfid.gov.uk

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