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Placement of the Week – IT Service Desk Placement

This role involves providing an excellent level of first line infrastructure support to 600+ users in our office. The service will be delivered remotely from your desk in the majority of cases, but on some occasions it may be necessary to go to a user’s desk for physical fault finding or hardware replacement activity. You will manage requests for assistance from the point of logging through to successful closure and against service level agreements. You will work both individually and also as part of a larger support team.

You will be responsible for providing 1st line desktop and infrastructure support to 600+ users in our office.
You will provide support on Windows desktops and laptops, both office network connected and also users connecting via VPN.
You will provide support on general office productivity applications such as Microsoft Office, Visio, Adobe etc.
You will assist users with their use of the office printing infrastructure.
You will help staff up the Service Desk and record users requests for assistance in the Service Desk system.

You will be proficient and knowledgeable in PC desktop operating systems and standard office productivity applications, with a good grasp of networking, communications and Internet based technologies. Excellent communications skills are a requirement of this role, both written and verbal (via the telephone and face to face). You will be able to work individually with minimum supervision but also you will be comfortable working as part of a larger team of support professionals. You will provide first class customer service and help the team achieve a rapid turnaround on all technical issues involving users and infrastructure. You will be able to prioritise competing demands on your time and you will deliver to tight deadlines. You will be keen to learn and develop new skills and will be enthusiastic in your outlook.

Please note that this is a placement opportunity open to those who have completed their 3rd year of study.

Please apply with a recent C.V. and a covering letter saying why you think you would be suitable for this position.

j-hannah@dfid.gov.uk

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